Description
Describes emotional competence in the context of healthcare relationships among peers, subordinates, and patients Clearly addresses the Joint Commissions Sentinel Event Alert warning against unprofessional behaviors which undermine facility safety, the practice of health care, patient satisfaction, and patient outcomes Provides a variety of tools for nurses and other healthcare providers to understand and manage conflicts Suitable for all nurses, novice, veteran and advanced practice, who must provide exemplary care in a fast-paced and sometimes chaotic environment Includes toolboxes, reflection prompts, worksheets, and exercises for self-evaluation and classroom activities Suitable for all nursing levels, this book provides a guide to achieving a healthy working relationship with patients, patient families, doctors, supervisors, and administrators. The concepts are supported by numerous case scenarios, reflection questions, tools, and exercises to provide a robust guide to optimizing a productive and successful clinical career.
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