Description
Exceeding Expectations: Producing Appraisal Reports and Services That Delight Clients presents an accessible overview of the quality control principles developed for manufacturing and other industries and applies them to the appraisal profession. This guide provides: details of an internal quality control review process, valuable pointers on verbal communication and active listening, and effective writing tips for gathering client feedback and using it effectively. Appraisers who bring these skills together can truly excel.
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